Terms & Conditions
Grand Travel Market LLC
All bookings are made
and confirmed by Grand Travel Market LLC, United Arab Emirates.
By booking a service
with us and completing the payment you are deemed to have agreed to the booking
terms and conditions. The services to be provided are those referred in details
in the proforma invoice sent to you earlier.
By agreeing to these
terms and conditions you confirm that information provided for this booking,
including names of the guests, number of adults and children (with their age),
arrival and departure dates are correct.
All prices stated in
the proforma invoice are in Arab Emirates Dirhams (AED) and are Net, inclusive
of taxes and service charges. All the booking details mentioned in the proforma
invoice, such as hotel name, room type, check-in and check-out date, number of
guests etc. once confirmed cannot be amended or cancelled. Any inclusions
mentioned, such as meal plan (Breakfast, Half Board, Full Board or All
Inclusive), transfers, extra bed etc. are included in the total amount. Any
supplements payable locally in the destination (e.g. Tourism Dirham) must be
paid directly at the hotel.
Once the booking is
confirmed and paid for, any amendments or cancellations will be subject to
availability and acceptance of the service provider. Grand Travel Market LLC
will not take responsibility for any changes in the confirmed booking details
made by the guest. The guest will bear any charges and expenses related to any
amendments, such as: number of adults/children, different room type, additional
If coming from
outside of the UAE it is the client’s responsibility to ensure that they are in
possession of the correct visas, permits and certificates. Grand Travel Market
LLC will not be responsible if the client is unable to reach the destination
due to any legal issues.
Although we have made
every attempt to verify the accuracy of statement made in our booking
documentation including website, vouchers and invoices, we cannot be held
responsible for any error, omission or unintentional misrepresentation that may
Grand Travel Market
LLC does not collect any data related to the credit cards used to pay for our
Should the client
have a complaint of any form about our services, please use the provided
contact details to communicate with us directly so that we can attempt to
rectify the matter.
Grand Travel Market
LLC reserves the right to cancel or amend the booking if the confirmed services
cannot be provided due to force majeure or unforeseen circumstances beyond our
control by service providers or local authorities. In this case, the money paid
will be refunded to the guest’s original payment method.
At Grand Travel Market, we respect
our valued customer’s privacy and ensure not to collect any information other
than the information relevant to make booking with us. As such, we strive to
take care of our customer’s right to privacy in connection with their
interaction with this website. Our scope of commitment as part of the use of
your information is outlined herein.
1. Collection of Personal Information
We collect your information mainly when you contact us to inquire us about our
products and services or make a booking with us. This usually includes your
name, contact details, email id, physical address, credit card or payment details,
travel requisites and referral source. Upon the submission of information, you
give consent to Grand Travel Market to use your information to process orders
in an accurate and prompt manner.
2. Use of Information
Any personal information of a client obtained through this website will be
utilized by Grand Travel Market to process his or her booking, verify credit
card details, and provide relevant information associated with client’s travel
or any other subsidiary services he or she would like to avail of. This
information will also be used for auditing, research and activities focused to
improve the performance of our website.
3. Privacy of Your Information
All information provided by our customers during online booking, such as their
name, address, email id and credit card details is considered private, and will
not be disclosed or sold to anyone except for certain suppliers or third
parties whose involvement in the loop is fundamental for the successful processing
of your order. But before disclosing your information, we make sure that these
4. Legal Disclosure of Information
We may disclose your information, if we feel that such disclosure is pertinent
to protect our company’s rights and / or abide by a court order or a legal
5. Non-Personal Information
Grand Travel Market consistently collects data from website, with the help of
patterns via web logs and third-party service providers. But this data is
mostly deployed to evaluate the efficiency of our websites’ content and
We provide options for visitors to our website to ‘opt-out’ of having their
personal information used for certain purposes. For instance, if you don’t want
to receive any marketing material by way of newsletter or promotional emails,
you can choose to request us not to send advertising information from Grand
Travel Market or our affiliate websites.
7. Contests and Surveys
Grand Travel Market conducts contests, drawings and surveys every now and then.
Some contents are organized in collaboration with a third-party sponsor, and
visitors to our websites will be informed at the time of the contest regarding
the involvement of a particular third party and their extent of using your
personal information. Since participating in these contests is voluntary, it’s
solely at your discretion whether to partake in them and reveal your personal
8. Secured Transaction
To maintain accuracy of data and avoid unauthorized access of our client’s
personal information, we make sure that all transactions are carried out
through our secured server. Moreover, we utilize technical safeguard system
such as encryption, socket layers, and firewalls to secure your sensitive
information like credit card details.